Refund Policy

At Bootvape, we are committed to providing excellent customer service and ensuring that our customers have a positive shopping experience. However, we understand that sometimes things don’t go as planned. Our Refund Policy outlines the steps to take if you are not fully satisfied with your order, ensuring you can shop with confidence.

1. Eligibility for Refunds

We want you to be completely satisfied with your purchase of disposable vapes from Bootvape. Due to the nature of our products, we only accept refunds under certain conditions:

  • Damaged or Defective Products: If you receive an item that is damaged or defective upon arrival, please contact us immediately with clear photographs of the issue. We will provide a refund or replacement at no additional cost.

  • Incorrect Orders: If we have made an error in fulfilling your order (e.g., wrong product, quantity, or missing items), we will correct the issue by offering a full refund or reshipping the correct items.

  • Bulk Orders: For bulk or wholesale orders, please contact us within 48 hours of receiving your order if there are any issues. Refunds for bulk purchases are handled on a case-by-case basis, depending on the nature of the problem.

2. Non-Returnable Items

Due to health and safety regulations, we cannot accept returns or issue refunds for:

  • Opened or Used Products: Once disposable vapes or other items have been opened or used, they are no longer eligible for a refund.

  • Change of Mind: We do not offer refunds for products simply because you have changed your mind. Please make sure you are confident in your order before proceeding to checkout.

3. Refund Process

If you qualify for a refund based on the conditions above, here’s what to expect:

  • Step 1: Contact us at [email protected] or via our contact page with details of your issue. Be sure to include your order number, the product(s) in question, and any relevant photos.

  • Step 2: Once we receive your refund request, we will assess the situation and provide instructions on how to return the item (if applicable) or proceed with your refund.

  • Step 3: After approval, your refund will be processed. Please note that refunds may take 5-10 business days to appear in your account, depending on your payment method.

4. Shipping Costs for Returns

If the reason for the refund is due to a mistake on our part (e.g., defective product or incorrect item), we will cover the cost of returning the product. However, if the return is due to a change of mind or an order error on your part, you will be responsible for the return shipping costs.

5. Refunds for Payment Methods

Refunds will be processed using the same payment method you used for the original purchase. If you paid via PayPal, credit card, or another method, your refund will be credited back to your original payment source. Please note that depending on your payment provider, the time it takes for the funds to appear in your account may vary.

6. How to Contact Us for a Refund

To request a refund, please contact our customer support team at:

We aim to resolve all refund requests promptly and professionally. If you have any concerns or questions about our Refund Policy, please don’t hesitate to get in touch.

7. Changes to This Policy

Bootvape reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the date of the last update will be noted at the bottom. We encourage you to review this policy periodically to stay informed of any updates.

Why Choose Bootvape?

  • Top Brands: We stock the best disposable vapes from leading brands like Bang, Elf Box, RandM, and more.
  • Fast Shipping: Enjoy quick delivery across Europe.
  • Bulk Discounts: Get great deals when you buy in bulk, whether for personal use or for your business.
  • Secure Shopping: Our payment methods are encrypted to ensure the safety of your personal and payment details.

Thank you for choosing Bootvape. We are here to make your vaping experience enjoyable, and we’ll do everything we can to resolve any issues you may have with your order.