Question 1

Which payment methods do you accept?

Accepted Answer

We accept various payment methods, including credit cards, debit cards, cryptocurrency, and more. You can view the available payment options on the checkout page.

Question 2

Why was my payment declined?

Accepted Answer

Payments can be declined for various reasons, such as incorrect credit card information, insufficient funds, or issues with the payment provider. Please ensure that the payment information you provide is accurate, or contact your payment provider to resolve the issue.

Question 3

How can I obtain an invoice?

Accepted Answer

You can request an invoice during checkout, and we will send it to you via email.

Question 4

Do you offer cash-on-delivery (COD) payment option?

Accepted Answer

We do not offer cash-on-delivery. You need to use online payment methods when placing an order.

Question 5

Is there an option to enter a discount code or gift card?

Accepted Answer

Yes, if you have a discount code or gift card, you can enter the relevant information on the checkout page to enjoy discounts.

Question 6

Is payment secure?

Accepted Answer

We take multiple measures to ensure the security of payments, including encryption technology and payment processing compliant with PCI standards.

Question 7

How can I receive an order confirmation after making a payment?

Accepted Answer

You will receive an order confirmation email immediately after a successful payment, containing detailed order information.

Question 8

How can I request a refund?

Accepted Answer

If you need a refund, please contact our customer support team, providing order details. We will assist you in processing refund requests in accordance with our refund policy.

Question 9

How can I view my order history after making a payment?

Accepted Answer

Log in to your account and go to the “My Account” page. In the order history section, you can view payment information and order status for past orders.

Question 10

What's the shipping policy?

Accepted Answer

Free shipping in the US and Australia. Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.

USA – UPS Express (except Alaska and Hawaii)
UK – Local DPD Express
Europe – UPS Express/ DPD Express/ DHL Express

Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain. Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.

UAE (Dubai only)
South Africa
Vietnam
West Malaysia（expcet Kalimantan Island）

Country	Shipping Method	Shipping Time
USA	Local UPS Ground	10~15 Days
UK	Local DPD Express	7~12 Days
Germany	UPS/DPD/DHL Germany	8~15 Days
France	UPS/DPD/DHL Germany	10~15 Days
Belgium	UPS/DPD/DHL Germany	10~15 Days
Luxembourg	UPS/DPD/DHL Germany	10~15 Days
Netherlands	UPS/DPD/DHL Germany	10~15 Days
Czech Republic	UPS/DPD/DHL Germany	10~15 Days
Poland	UPS/DPD/DHL Germany	10~15 Days
Croatia	UPS/DPD/DHL Germany	10~15 Days
Slovakia	UPS/DPD/DHL Germany	10~15 Days
Slovenia	UPS/DPD/DHL Germany	10~15 Days
Finland	UPS/DPD/DHL Germany	10~15 Days
Denmark	UPS/DPD/DHL Germany	10~15 Days
Sweden	UPS/DPD/DHL Germany	10~15 Days
Austria	UPS/DPD/DHL Germany	10~15 Days
Italy	UPS/DPD/DHL Germany	10~15 Days
Hungary	UPS/DPD/DHL Germany	10~15 Days
Lithuania	UPS/DPD/DHL Germany	10~15 Days
Estonia	UPS/DPD/DHL Germany	10~15 Days
Latvia	UPS/DPD/DHL Germany	10~15 Days
Greece	UPS/DPD/DHL Germany	10~15 Days
Ireland	UPS/DPD/DHL Germany	10~15 Days
Portugal	UPS/DPD/DHL Germany	10~15 Days
Spain	UPS/DPD/DHL Germany	10~15 Days
UAE (Dubai only)	Dubai dedicated line	12~18 Days
South Africa	South Africa dedicated line	15~25 Days
Vietnam	Vietnam dedicated line	3~5 Days
West Malaysia	Malaysia dedicated line	4~8 Days

Other countries Except these countries list above, you need to do customs clearance and pay duties when package arrived to your customs, regarding to how much tax you need to pay, please inquiry local customs for details. Your customs may require you to provide business license too. (if any)

Question 11

Is free shipping available?

Accepted Answer

Free shipping is available in the US and Australia.

Question 12

How are shipping costs calculated?

Accepted Answer

Shipping costs are typically calculated based on the weight of the items, the shipping destination, and the selected shipping method. You can see the shipping cost during checkout.

Question 13

What should I do if my package is lost or delayed?

Accepted Answer

If your package is lost or significantly delayed, please contact our customer support team. We will investigate and assist in resolving the issue.

Question 14

How can I track my order?

Accepted Answer

You can track your order by logging into your account and accessing the “Order History” section. We also send order tracking information via email.

Question 15

Do I need to pay customs duties?

Accepted Answer

Not required for now, except in Canada and Denmark.

Question 16

What is the estimated shipping time?

Accepted Answer

Depending on the product, the stocking time is 1-5 days and the shipping time is 7-15 days.

Question 17

How is website security ensured?

Accepted Answer

We employ multiple layers of security measures to protect your data and transactions, including data encryption, firewalls, and regular security audits.

Question 18

How is my personal information safeguarded?

Accepted Answer

We strictly adhere to our privacy policy and do not sell or share your personal information. Your information is used solely for order processing and providing customer support.

Question 19

Is payment information secure?

Accepted Answer

We use a secure payment processing system that complies with PCI standards to ensure the security of your payment information.

Question 20

How can I create a strong password?

Accepted Answer

Creating a strong password involves using a combination of letters, numbers, and special characters, avoiding easily guessable information like birthdays. Changing your password regularly is also a way to enhance security.

Question 21

How can I verify the authenticity of the website?

Accepted Answer

Check the website’s URL to ensure it matches the official website. Additionally, look for the SSL certificate, which should indicate that the site is secure.

Question 22

How do I report suspicious activity?

Accepted Answer

If you encounter any suspicious activity or security issues, please contact our customer support immediately. We will investigate and take necessary actions.

Question 23

Are there anti-phishing measures in place?

Accepted Answer

Yes, we have implemented anti-phishing measures to help prevent fraudulent activities on malicious websites and emails.

Question 24

I would like to change my ordered items. What should I do?

Accepted Answer

You can amend your order on or before 11:00 pm (PDT -7 GMT) on the same day the order was placed. Please contact us at info@bootvape.com to request changes.

Question 25

How do I return a product?

Accepted Answer

We have a 15-day return policy, allowing you to request a return within 15 days after receiving your item.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, contact us at info@bootvape.com. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without prior return request will not be accepted.

Feel free to reach out to us at info@bootvape.com for any questions related to returns.

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Bang Box 9000-18000 Puffs Premium Bangbox Vape For Extended Vaping Pleasure

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